Customer Service Supply Chain Specialist
Our client, a global organisation operating within a highly regulated environment, is seeking to appoint a Customer Service Supply Chain Specialist to support operations on a key customer site in Dublin.
This is a fast-paced, cross-functional role combining customer service excellence with supply chain coordination. Experience within a pharmaceutical or regulated environment would be a distinct advantage.
The Role
You will support day-to-day customer service and supply chain activities, ensuring accurate order management, strong stakeholder communication, and seamless coordination across operations.
Key responsibilities include:
* Managing the end-to-end sales order process including order entry, acknowledgements, invoicing and credits
* Responding to customer and internal queries in a timely and professional manner
* Supporting the commercial team with customer enquiries and order-related requests
* Building strong product and process knowledge to effectively resolve customer issues
* Participating in customer business reviews and regular service meetings
* Liaising with distribution and manufacturing teams to ensure schedule adherence and delivery accuracy
* Working with finance and shared services to maintain accurate customer and material master data
* Maintaining accurate customer forecasts to support planning activities
* Preparing weekly and monthly performance metrics for site management
* Ensuring compliance with quality, regulatory and EHS standards at all times
* Supporting continuous improvement initiatives across customer service and supply chain operations
The Person
* Experience within customer service or supply chain in a regulated or fast-paced environment
* Previous experience within pharmaceutical or supply chain operations is highly desirable
* Strong understanding of supply chain and logistics processes, including working with freight forwarders
* Experience with forecasting and supply/demand planning principles
* Proficiency in ERP systems (SAP preferred) and Microsoft Office
* Excellent communication and interpersonal skills with the ability to influence stakeholders
* Strong organisational and planning skills with a high level of attention to detail
* Ability to manage multiple priorities and work effectively in a dynamic team environment
* Experience handling challenging customer interactions professionally
* Process-driven with a focus on operational excellence and continuous improvement
* Strong stakeholder management and relationship-building skills
* Resilient, adaptable, and able to perform in an ambiguous environment
The Next Step for you:
Should this position be of interest, please forward your CV to the recruitment team or contact us on the main line for further details.
We are specialists in Supply Chain, Procurement, Engineering, Quality, Technical and Operations (permanent, contract and temporary) positions.
Applications are in strict confidence.
We will never share your data outside of our organisation without your prior written consent.
Please refer to our Data Protection Policy for more information.
