Supply Chain Operations Supervisor - Global Distribution Centre
12 Month FTC
Our client, a global pharmaceutical organisation, is seeking to appoint a Supply Chain Operations Supervisor to support its high-volume, customer-focused distribution centre operations.
This is a key position responsible for leading a team and ensuring seamless customer order management and service delivery across regional and global markets. Experience within a GDP-compliant environment would be a distinct advantage.
The Role
You will oversee day-to-day supply chain operations, managing customer order flow, team performance, and third-party logistics providers to ensure service excellence.
Key responsibilities include:
- Leading and developing a team within a fast-paced distribution environment
- Managing end-to-end customer order processes including order entry, fulfilment, invoicing and query resolution
- Acting as the primary escalation point for customer and operational issues
- Driving performance against service KPIs and delivery targets
- Working closely with 3PL partners to ensure efficient distribution and service execution
- Supporting continuous improvement initiatives across operations and customer service
- Maintaining accurate forecasting and customer data to support planning activities
- Ensuring compliance with quality standards, GDP requirements, SOPs and operational procedures
The Person
- 7-8+ years' experience within supply chain operations or customer service in a distribution environment
- Proven background in global or regional customer supply chain
- Strong experience managing high-volume customer order management processes
- Demonstrated experience working with 3PL providers
- Previous people management or team leadership experience
- Strong focus on customer service excellence and stakeholder engagement
- Experience within a pharmaceutical or regulated (GDP) environment highly desirable
The Next Step for you:
Should this position be of interest to you please forward your CV to Sarah Mac Mullan from Next Generation Recruitment or alternatively call on the main line on 00 353 1 6498546
Next Generation are specialists in Supply Chain, Procurement, Engineering, Quality, Technical and Operation (permanent, contract and temporary) positions.
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