W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9ozxh0iedlbmvyyxrpb24vanbnl3n1chbses1jagfpbi1izy5qcgcixv0

Customer Service Representative

Are you ready for your next role in Logistics?

Next Generation Recruitment is currently recruiting a Customer Service Representative for one of the world's leading logistics companies. The successful candidate will be responsible for owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA's.

This is a Contract job-based in County Limerick.

Responsibilities
  • Conisistanley resolve any customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.
  • Liaise with internal management, operatives and 3rd party carriers in managing day to day business activities.
  • Compiling, reviewing and actioning reporting suites for all crucial account customers and businesses per KPI requirements.
  • Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented, and submitted to the customer.
Requirements
  • 2+ years experience in a similar Customer Service Representative/Agent role within an organisation, preferably in a fast-paced logistics company.
  • You have excellent analytical, problem-solving, decision making and strategic thinking skills with the ability to manage and prioritise multiple conflicting demands.
  • You have the ability to communicate and work effectively with stakeholders at all levels who are both internal and external to the business.
Benefits
  • A very competitive salary.
  • Enjoy your time off with paid holidays plus public holidays.
  • Free onsite parking.

The Next Step for you:

Interested in this role? Please send your CV to Callum at Next Generation Recruitment by clicking on the Apply button!

Not ready to apply just yet? Meet with our recruiters here or get some inspiration to update your CV there.

Next Generation specialise in Life Science, Engineering, Supply Chain & Operations, Data Science, Digital Marketing, and IT.