Dublin 8, Ireland
353 (0)1 960 9773
9 days ago
Could this Data Analyst/Technical Customer Service role be your next dream job? Do you have experience in data analysis and customer service in a technical environment? If you are interested in a fantastic opportunity working at an amazing company then keep reading!
This is a one-of-a-kind job in a well-established technology company. | Are you looking to grow your career? Look no further, this is the job for you!
This is a permanent full-time job based in Dublin.
What will you do in this job?
You will be a key member of the Customer Support & Data Analytics Team and drive continuous improvements for customers and clients.
You will take the lead in setting new clients live and supporting them in optimizing their use of and experience with the products.
You will ultimately be responsible to the clients; solving any operational problems or challenges they may have. This may involve personally providing systems training and support, problem solving, report generating and generally 'finding an answer' whatever the query.
Market leading proactive customer support
Answering inbound calls or emails from customers, accurately recording their issues and finding a resolution, even if you don't immediately know what the answer is going away and finding it while keeping the client appraised of progress
Keeping accurate records of all client information to support the wider organizational standards
Analyse client data, generate reports and drive added value
What do you need to be successful in this job?
Experience in a technical customer service or data analytics role
Excellent Excel – including pivot tables, VLOOKUP's and "if” statements
· Strong written skills
· Accuracy and Attention to detail
What's in it for you?
- A competitive salary with incentives/bonus.
And… much more!
The Next Step for you:
Interested in this role? Please send your CV to GILLIAN DUNPHY at Next Generation Recruitment by clicking on the Apply button!
Not ready to apply just yet? Meet with our recruiters here or get some inspiration to update your CV there.
Next Generation specialise in Life Science, Engineering, Supply Chain & Operations, Data Science, Digital Marketing, and IT.
Next Generation will never share your data outside of our organisation without your prior written consent; all our calls are recorded for training and quality purpose. Please read our Data Protection Policy on our website.