We are searching for a tech-savvy superhero to step into a dedicated technical support role. Imagine yourself as the ultimate authority on all things related to our dynamic product line. After completing top-notch training and becoming an expert in our offerings, you'll be the one providing technical support to our global commercial teams. Think of it as your mission to ensure our customers and stakeholders are thrilled with our service.

Your Journey:

• Offer top-tier technical support for our cutting-edge product range, ensuring our customers are ecstatic about our service.
• Collaborate closely with our Product Development Team to create and maintain essential technical support resources.
• Work hand in hand with the Quality Team to ensure our technical support processes are as polished as our products.
• Train our commercial champions in the latest troubleshooting techniques to keep them at the top of their game.
• Be the guardian of quality and compliance, making sure we follow all rules and regulations to the letter.
• Forge powerful connections with your fellow team members from various departments.
• Use your remote technical support skills to solve mysteries from afar, identifying the root causes of issues.
• Keep meticulous records of any technical complaints within our top-secret content management system.
• Ensure any products needing analysis are returned promptly.
• Keep a watchful eye on key performance indicators to catch and address issues before they escalate.
• Lead the charge in improving our data and processes within the technical support department.
• Bring the magic of Operational Excellence to our business and constantly seek ways to enhance our operations.
• Support our business development initiatives and make sure they meet their deadlines.

Your Superpowers:

• Possess a degree in biomedical, electronic, electrical, software, or a similarly fantastic field with technical prowess.
• Bring at least 3+ years of experience in a technical role, especially within the medical device industry or a similarly regulated field.
• Have a track record of dealing with electro-mechanical products with a software/firmware twist.
• Boast stellar communication skills, a customer-centric mindset, and the ability to motivate yourself.
• Understand quality management system principles like ISO 9001 or ISO 13485 and/or FDA quality system regulations (yes, 21 CFR part 820).
• Command standard PC applications and project management tools with ease.
• Shine as a team player, always ready to tackle challenges with a smile.
• Make presenting ideas and concepts your specialty, captivating audiences effortlessly.

Bonus Points:

• Previous experience in technical support within the medical device industry.
• A preference for working in highly regulated environments.
• Solid competence in IT tools for data analysis and process mapping.
• Possess a global perspective and the ability to thrive in multi-disciplinary teams.
• Master the art of continuous improvement, even waving the Six Sigma/Lean Manufacturing banner.
• Be obsessed with detail and committed to delivering quality.
• Have a natural knack for teaching and mentoring.
• Boast experience with embedded C and embedded fundamentals.
• Be unafraid of microcontrollers and popular interfaces like Bluetooth and UART.
• Consider problem-solving your superpower and make decisions like a boss.
• Have a track record of identifying and implementing process improvements and risk mitigation.
• Thrive under pressure in fast-paced environments.

Interested?
The Next Step for you:

Should this position be of interest to you please forward your CV to Nuira Esmau at Next Generation Recruitment via the Apply button.

Next Generation are specialists in recruiting for roles in Data Science, Digital, Engineering & Life Sciences, IT, Supply Chain & Operation, Engineering and Procurement.

Applications are in strict confidence. Next Generation will never share your data outside of our organisation without your prior written consent; all our calls are recorded for training and quality purpose. Please read our Data Protection Policy on our website.