IT Service Desk Associate - Letterkenny Co. Donegal

  • Location:


  • Sector:


  • Job type:


  • Salary:

    Market related

  • Contact:

    Mauricio Groso

  • Contact email:

    [email protected]

  • Contact phone:

    016 49 85 43

  • Job ref:


  • Published:

    15 days ago

IT Service Desk Associate - Letterkenny Co. Donegal - 12 months fixed term

I'm looking for an IT Service Desk L1 to join a Technical Solutions company in Letterkenny Co. Donegal. The role offers exposure to a variety of area including Applications, Office 360 and Mobile, among others. Great for an active troubleshooter looking for diversity in the challenges.

You will be dealing with the customers and functioning as a point of contact between them and Service Desks/ Support groups. Therefore, you must have good communication skills.

In this role:

  • You will troubleshoot and solve Level 1 incidents,
  • manage the customer relationship,
  • solve problems as specified in the SLAs,
  • provide support for Applications, Office360, RSA and more.

For this role:

  • You need working knowledge of Windows 10 and SharePoint,
  • desktop support experience and L1 Tech Support,
  • experience supporting videoconferencing, multimedia and Skype would be a great plus.

The Next Step for you:

Should this position be of interest to you please forward your CV to Mauricio Groso from Next Generation Recruitment or alternatively call on the main line. Next Generation are specialists in Data Science, Digital Marketing, Finance, Insurance & Financial Services, IT Contract, IT Permanent, Life Sciences, Marketing, Sales, Supply Chain & Operations

Applications are in strict confidence. Next Generation emphatically stresses, that as an organisation, will not forward your CV or any other personal details to any 3rd parties without your full prior approval.